Refund policy

At Ayura Wellness, we are committed to delivering high-quality products. As our teas are consumable and hygienic products, we follow strict return guidelines to ensure safety and quality for all customers.

Please read our policy carefully before making a purchase.

Returns

Due to the nature of our products, we do not accept returns on opened or used items.

However, you may request a return or replacement if:

• You received a damaged product

• You received the wrong product

• The product packaging was tampered with upon delivery

To initiate a return request, you must contact us within 48 hours of delivery.

How to Raise a Return Request

Please email us at: info.ayurawellness@gmail.com

Include:

• Order number

• Clear images of the product

• Images of outer packaging

• Description of the issue

Our team will review your request within 1-2 business days.

Refunds

If your request is approved:

• A replacement will be shipped at no additional cost
  OR

• A refund will be processed to your original payment method

Refunds typically reflect within 5–7 business days, depending on your bank or payment provider.

Non-Returnable Situations

We cannot offer returns or refunds in the following cases:

• Opened or used tea packs

• Change of mind after delivery

• Incorrect shipping address provided by customer

• Minor packaging variations that do not affect product quality

Order Cancellations

Orders can be cancelled only before they are dispatched.
Once shipped, orders cannot be cancelled.

Contact Us

For any support, please reach out to:

Email: info.ayurawellness@gmail.com

Business Name: Ayura Wellness

We are here to assist you.